Terms & Conditions

Thank you for choosing Ever Clean. These Terms & Conditions are in place to explain how we work and to keep our services clear and consistent for both you and our team. By booking with us, you agree to the terms below.

Scope of Services

Cleaning Services

Standard Cleaning service includes routine home maintenance such as dusting, sweeping, vacuuming, mopping, wiping surfaces, cleaning bathrooms and kitchens, removing trash, and general tidying. This service is intended for regularly maintained homes.

Deep Cleaning service focuses on areas that often go unnoticed in standard upkeep, such as baseboards, doors, window sills, vents, fans, interior windows, and appliance interiors upon request.

Commercial Cleaning is available for offices, retail locations, and workspaces, and includes restroom sanitation, breakroom cleaning, desk and common area care, and disinfection of high-touch surfaces.

Move-In/Move-Out and Event Cleaning services are also available for clients preparing for transitions or special occasions and require a higher level of detail.

Additional Services

Organization Services- help declutter and arrange closets, cabinets, pantries, and small storage areas, creating functional and aesthetically pleasing spaces. Decor adjustments may be included when safe. Extensive junk removal, large-scale decluttering, or hoarding situations are not covered under standard organization services.

Laundry Services- include washing, drying, folding, and sorting clothing, linens, and towels. Clients may choose to have laundry completed using their own washer and dryer or through a laundromat arrangement (additional fees may apply). We do not handle laundry that is hazardous, contaminated, or heavily soiled items.

Painting Services- We offer interior painting for walls and small repairs, including basic prep, priming, and painting. Ceilings may be painted only if they can be safely reached with a ladder under 4 feet. Clients must provide paint unless otherwise agreed upon. Exterior painting or projects requiring tall ladders or scaffolding are not offered.

Service Limitations

For safety and quality reasons, Ever Clean does not handle hazardous waste, biohazards, mold, pest infestations, carpet shampooing or steam cleaning, heavy lifting, outdoor cleaning, or large-scale hoarding clean outs. If we arrive and find unsafe or unexpected conditions we may stop or decline the service. In these cases, payment for the time already spent will still apply.

Booking, Payments & Pricing

A 40% deposit is required at the time of booking to secure your appointment, with the remaining balance due on the day before the service.

Pricing is based on the size of the space, the amount of time needed, the level of buildup, and the complexity of the requested service. If the condition of the home or project differs significantly from what was communicated during booking, Ever Clean may adjust the service cost or modify the service duration accordingly. Clients may also be offered an upgrade to a Deep Clean or an add-on service when appropriate.

Cancellations, Rescheduling, and No-Shows

Appointments must be cancel or reschedule at least 48 hours in advance to avoid fees. Changes made within 48 hours will result in a $50 fee. If we arrive and cannot access the home because no one is home, or no key or code was provided, or the entry instructions do not work, it will be treated as a no-show and you will be charged 40% of the total service cost.

Clients do not need to be home during the cleaning, but they must provide clear access—such as leaving a key in the agreed location or giving an accurate door code.

We understand that emergencies happen. In genuine situations, Ever Clean may waive fees at our discretion.

If Ever Clean needs to cancel or reschedule your appointment, you will receive a full refund of any deposit or the option to reschedule at a convenient time.

Return & Refund Policy

At Ever Clean, your satisfaction matters to us. If you are unhappy with your service for any reason, please contact us within 24 hours so we can review and address the concern promptly.

Refund Eligibility

Refunds are not guaranteed and are granted solely at the discretion of Ever Clean after a full evaluation of the situation.

If approved, refunds will be issued using the original method of payment.

Refunds may include:

A complimentary touch-up (when applicable)

A partial refund

A full refund (in qualifying cases at our discretion)

A discount toward a future service

Refunds May Be Refused If:

The service was completed as agreed and meets the standards outlined at booking.

The service area was unsafe, inaccessible, excessively cluttered, or otherwise prevented us from completing the job properly.

The request is made after the 24-hour window following the service.

The condition of the space was misrepresented during booking, resulting in additional time, labor, or altered expectations.

A concern was not communicated to us during the service for issues that could have been corrected on-site.

What We Ask of You

Client Responsibalities & Service Guidelines

Accurate Service Details

Clients are responsible for providing accurate information about the property size, condition, and services requested at the time of booking. Ever Clean reserves the right to adjust pricing, change the scope of work, or decline service if conditions differ significantly from what was originally shared or if client responsibilities are not met.

Access to Property

Clients must provide safe and timely access to the property at the scheduled appointment time. This may include being present in the home, leaving a key in an agreed location, or providing a working door code.

If Ever Clean staff cannot enter the home due to access issues, this will be treated as a no-show under the cancellation policy.

Late Arrivals - If you anticipate running late, please notify us as soon as possible.
Appointments may be shortened or rescheduled if delays significantly affect the service window, and additional fees may apply.

Clear & Safe Work Areas

To help us work efficiently and safely, we ask that service areas be prepared before our arrival. This allows us to focus fully on the service you booked and provide the best possible results.

Preparation may include:

Clearing floors, countertops, and surfaces of personal items
Putting away fragile, valuable, or sentimental belongings
Sorting and separating laundry if laundry service is scheduled
Making rooms, closets, or walls accessible for organizing or painting services
Removing excessive clutter that may limit safe movement or access

Having areas ready helps prevent accidental damage, supports safety, and ensures your service time is used as effectively as possible.

Utilities & Equipment

Please make sure basic utilities such as running water, electricity, and heating or air conditioning (when needed) are available during your service.
If required utilities are unavailable, the service may need to be paused or rescheduled, and applicable fees may still apply.

Pets & Children

For everyone’s safety, please keep pets secured away from equipment and products, and ensure children are supervised and kept clear of active work areas during service.

Fragile & Valuable Items

Secure all valuables and notify us of any fragile, delicate, or high-value items that may require special handling before your service. While we take great care, Ever Clean cannot be responsible for items that are left loose, unstable, or improperly secured.

Hazard Notification

Clients must inform Ever Clean before the appointment if there are any safety concerns such as mold, pests, broken furniture, damaged surfaces, or unsafe flooring. If unexpected or unsafe conditions are found during service, we may need to pause or stop the work, and charges for time already spent may apply.

Special Product Requests

Clients must notify Ever Clean of any product sensitivities, allergies, or surfaces that require special care (such as certain woods or stone). Without prior notice, we cannot be responsible for damage caused by standard products used during service.

Payment Requirements

Payment is due according to the pricing and payment terms agreed upon at booking. Any additional services requested during the appointment must be approved and paid for before the additional work is completed.

Schedule Changes & Communication

Follow our cancellation, rescheduling, and no-show policy for any schedule changes. Any concerns or requests for touch-ups must be reported within the 24-hour window stated in the Return & Refund Policy.

Respectful Environment

A safe and respectful environment is expected at all times. Harassment, unsafe behavior, or abusive communication may result in immediate termination of service without refund.