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Refund Policy

Return & Refund Policy

At Ever Clean, your satisfaction matters to us. If you are unhappy with your service for any reason, please contact us within 24 hours so we can review and address the concern promptly.

Cancellations & Rescheduling

  • Appointments must be canceled or rescheduled at least 48 hours in advance to avoid any fees.

 

  • Cancellations or changes made within 48 hours of your scheduled appointment will incur a $50 service fee.

 

  • No-shows will be charged 25% of the total service cost, and future bookings may require full prepayment.

Cancellations by Ever Clean

In the rare event that Ever Clean must cancel or interrupt a service due to circumstances outside our/your control, clients will receive:

 

  • A full refund of any deposit or prepayment, or

 

  • The option to reschedule at a more convenient time

Refund Eligibility

Refunds are not guaranteed and are granted solely at the discretion of Ever Clean after a full evaluation of the situation.

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If approved, refunds will be issued using the original method of payment.

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Refunds may include one of the following, depending on the situation:

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  • A complimentary touch-up (when applicable)

 

  • A partial refund

 

  • A full refund (in qualifying cases at our discretion)

 

  • A discount toward a future service

Refunds May Be Refused If:

  • The service was completed as agreed and meets the standards outlined at booking.

 

  • The service area was unsafe, inaccessible, excessively cluttered, or otherwise prevented us from completing the job properly.

 

  • The request is made after the 24-hour window following the service.

 

  • The condition of the space was misrepresented during booking, resulting in additional time, labor, or altered expectations.

 

  • A concern was not communicated to us during the service for issues that could have been corrected on-site.

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